At Vigourfuel, we aim to process and deliver every order safely and efficiently. This Shipping Policy explains how your order is processed, dispatched and delivered.
We currently ship our products across India, subject to courier service availability for the delivery PIN code.
Delivery availability and estimated timelines may vary depending on the customer's location.
Once your order is successfully placed, we begin processing it for dispatch.
Orders are generally processed and dispatched within 1–2 working days, excluding Sundays and public holidays.
During major sale events, promotional campaigns, holidays or periods of unusually high order volume, dispatch may take longer.
Once your order has been dispatched, you will receive shipping/tracking information through the contact details provided at the time of ordering.
Estimated delivery time: 5–10 working days
Standard shipping is free on all orders, unless otherwise specifically mentioned at checkout.
The delivery timeline is an estimated timeframe and should not be considered a guaranteed delivery date.
Estimated delivery time: 3–5 working days
Express shipping may be available for selected locations and carries an additional shipping charge, which will be displayed at checkout where applicable.
Express delivery timelines may vary for Jammu & Kashmir, North East India and Kerala.
Please note that the dispatch date and delivery date are different.
The estimated delivery period begins from the date your order is dispatched, not from the date on which the order was placed.
Example:
If you place an order on Monday and it is dispatched on Tuesday, the Standard Shipping estimated delivery period of 5–10 working days starts from Tuesday.
Estimated delivery timelines may be affected by circumstances beyond Vigourfuel's control, including:
In such situations, delivery may take longer than the estimated timeframe.
Once an order has been handed over to the courier partner, the actual delivery time is dependent on the courier network and destination.
Once your order has been dispatched, you will receive the available tracking details through the contact information provided with your order.
Tracking information may take some time to become active after the shipment is handed over to the courier.
If tracking information does not update immediately, please allow some time for the courier's system to register the shipment.
Partial COD may be available for selected orders and delivery locations.
For Partial COD orders, 25% of the order value will be collected upfront as delivery charges.
The remaining amount will be payable at the time of delivery.
If your order value is ₹2,000:
The 25% upfront delivery charge is non-refundable if the order is cancelled, refused or returned after dispatch.
Why is the 25% upfront charge non-refundable?
The 25% upfront amount is collected towards the delivery and logistics cost committed for your order. These logistics charges are payable by Vigourfuel to the logistics/courier company in advance and are not refundable to us by the logistics company once the shipment is processed.
Therefore, the 25% upfront delivery charge is non-refundable in case the order is cancelled, refused, or returned after dispatch, as this amount represents a logistics cost already incurred by Vigourfuel.
No additional forward or return courier charge will be separately deducted for COD orders, as the upfront 25% charge covers the applicable delivery cost under this policy.
For complete details regarding cancellation, refund and post-dispatch refusal, please refer to our Refund, Return & Exchange Policy.
If you need to change your delivery address, please contact us as soon as possible and before your order is dispatched.
Address changes cannot be guaranteed once the order has been dispatched.
For security and operational reasons, we may be unable to redirect a dispatched shipment to another address.
Please ensure that your name, complete address, PIN code and mobile number are correct before placing your order.
Customers are responsible for providing a complete and accurate delivery address and contact number.
If an order cannot be delivered because of an incorrect, incomplete or unreachable address, incorrect PIN code, unavailable recipient or incorrect phone number, the shipment may be returned to our warehouse.
Such an order may be treated as a post-dispatch return/cancellation and the applicable charges will be handled according to our Refund, Return & Exchange Policy.
Please inspect the outer condition of your package before accepting delivery.
If the package appears visibly:
Please refuse to accept the shipment from the courier.
Please contact us immediately at:
Email: care@vigourfuel.com
Customer Care: +91-9996014784
Please mention your Order ID and provide photographs/video evidence wherever possible.
We strongly recommend recording a continuous 360-degree unboxing video from the time the sealed package is received until the product is completely removed from the packaging.
The video should clearly show:
This video may be required for claims involving damaged, missing, incorrect or tampered products.
In some cases, products from the same order may be shipped in multiple packages.
This can happen when different products are processed or dispatched separately.
If your order arrives in multiple shipments, please check the tracking information before reporting an item as missing.
Delivery timelines may be longer for remote, difficult-to-service or special delivery locations.
The actual delivery time depends on courier connectivity and service availability for the destination PIN code.
For shipping and delivery-related queries, please contact:
Vigourfuel
Email: care@vigourfuel.com
Customer Care: +91-9996014784
Please mention your Order ID whenever contacting us so that we can assist you quickly.
Important Reminder: Please check the condition of your package before accepting delivery and record an unboxing video for every order.
