At Vigourfuel, we manufacture and sell proteins, supplements, nutritional powders and other consumable products.
Because these products are intended for consumption, we follow strict hygiene, safety and product-integrity standards.
This policy explains when an order can be cancelled, when a product may be returned or exchanged, how refunds are processed, and what you should do if you receive a damaged or incorrect product.
Our products are consumable products. Once a product has been delivered, it leaves Vigourfuel's controlled storage and handling environment.
Even if a product appears unused or unopened, we cannot independently verify how it has subsequently been stored, handled, transported or exposed to external conditions.
For this reason, Vigourfuel does not accept returns simply because a customer has changed their mind, does not like the flavour, does not prefer the product, or no longer wishes to use it.
We also cannot accept a previously delivered consumable product and subsequently dispatch it to another customer.
All claims remain subject to the conditions of this policy.
If you wish to cancel your order, you must contact us within 1 hour of placing the order and before the order is dispatched.
If the cancellation request is successfully processed before dispatch, the refund will be initiated after deducting:
The balance amount will be refunded to the original payment source used to place the order.
| Order value | ₹2,000 |
| Payment gateway charges @ 2% | ₹40 |
| GST @ 18% on ₹40 | ₹7.20 |
| Total deduction | ₹47.20 |
| Refund amount | ₹1,952.80 |
Refund timeline: The refund will be initiated to the original payment source and should generally reflect in your account within 7–10 working days, depending on your bank, card issuer, UPI provider or payment gateway.
Submitting a cancellation request does not automatically mean that the order has been cancelled. Cancellation is possible only if the request is received and successfully processed before the order is dispatched.
Once an order has been dispatched, it cannot be cancelled through the normal cancellation process.
If a customer cancels, refuses or does not accept a dispatched shipment, the applicable charges described below will apply.
The 25% upfront delivery charge is non-refundable.
No additional forward or return courier charge will be separately deducted.
If a prepaid order has already been dispatched and the customer cancels or refuses to accept the shipment:
Any refund will be processed only after the product reaches our warehouse and is inspected.
If the shipment weighs 2 kg:
The applicable amount will be deducted from the refundable amount.
Because our products are consumable products, proteins, supplements, nutritional powders and other consumable products are not returnable simply because the customer has changed their mind or does not prefer the product.
Returns are considered only in specific situations such as a company-side error, incorrect product or confirmed manufacturing defect, subject to this policy.
Please inspect the outer condition of your package before accepting delivery.
If the package appears visibly damaged, opened, tampered with, leaking or otherwise compromised, please refuse to accept the shipment from the courier.
Contact us immediately at:
Email: care@vigourfuel.com
Customer Care: +91-9996014784
Please provide your Order ID and relevant photographs/video evidence.
For every order, we strongly recommend recording a continuous 360-degree unboxing video from the time the sealed package is received until the product is completely removed from the packaging.
The video should clearly show:
The video must be clear and continuous enough to establish that the package was not tampered with before opening.
Proper video proof is mandatory for claims relating to damage, missing products, incorrect products or suspected tampering.
Failure to provide the required evidence may result in the claim being rejected.
All post-delivery complaints must be reported to Vigourfuel within 48 hours of delivery.
This includes claims relating to:
If your order is delivered on Monday at 2:00 PM, the complaint must be raised by Wednesday at 2:00 PM.
Claims raised after the 48-hour period will not be entertained.
If you receive a product that is different from the product ordered, or if the issue is determined to be a company-side error, please contact us within 48 hours of delivery.
The claim must include:
After reviewing the claim, Vigourfuel will determine the appropriate resolution, which may include replacement of the affected product where applicable.
If you believe the product has a manufacturing defect, contact us within 48 hours of delivery and provide the required evidence.
The product may be inspected by our team before a replacement, refund or other resolution is approved.
Taste and flavour preferences are subjective.
Different products may naturally have differences in:
Therefore, products cannot be returned or exchanged simply because a customer does not personally like the taste, aroma, texture or solubility.
Example:
If one customer finds a flavour very sweet while another customer finds the same flavour less sweet, this is a matter of individual preference and does not by itself constitute a product defect.
Vigourfuel does not accept product replacement requests based solely on an individual's personal experience after consuming a product, including experiences such as:
If you experience an adverse reaction after consuming any product, discontinue use and seek appropriate medical advice where necessary.
Such individual experiences do not automatically establish that the product is defective.
Exchanges are permitted only in cases where the product is determined to be defective, damaged upon receipt, or incorrectly supplied by Vigourfuel, subject to this policy.
To request an exchange, contact care@vigourfuel.com within 48 hours of delivery.
Please provide your Order ID and the required photographs/video evidence.
Once the returned product reaches our warehouse, it will be inspected.
If the exchange is approved, the replacement product will be dispatched within a few working days, subject to product availability.
Where an exchange is approved, applicable shipping charges of ₹250/kg for the forward shipment and ₹250/kg for the return shipment may apply where specified under the applicable exchange circumstances.
Any applicable charges will be communicated during the exchange process.
If a product is required to be returned to our warehouse for inspection, it is the customer's responsibility to pack the product securely.
The returned product must reach us in an intact condition.
If the product or packaging is damaged, tampered with or mishandled during return transportation, Vigourfuel may reject the refund or exchange request.
Where a refund is approved, the refund will be initiated after the applicable inspection and verification process is completed.
For returned products, the refund will be processed only after:
Refunds will generally be processed through the original payment method, subject to payment gateway and banking timelines.
For cancellations before dispatch, the refund should generally reflect within 7–10 working days from initiation, depending on the bank, card issuer, UPI provider or payment gateway.
If the amount has been deducted from your bank account/card but the order status shows "Failed", please contact us immediately.
Please provide:
Email: care@vigourfuel.com
Customer Care: +91-9996014784
We will verify the payment status and take the appropriate action.
If you have any concern regarding the authenticity or integrity of a product, do not break the product seal and do not consume the product.
Contact Vigourfuel immediately with photographs/videos of the package and product.
Vigourfuel takes product quality and manufacturing standards seriously.
If a customer has concerns regarding product quality, they may contact us with their specific concern.
Any independent laboratory testing undertaken by a customer must be performed through an appropriately NABL accredited laboratory using an appropriate standard testing method for the relevant product.
Laboratory results can vary depending on testing methodology, sampling, sample handling and reporting basis. Therefore, a difference between two test results does not automatically establish that a product is defective.
Every return, refund or exchange request is reviewed based on relevant information and evidence, including:
Approval of a claim is subject to the terms and conditions of this policy.
| Situation | What You Should Do |
|---|---|
| Changed your mind | Not eligible for return/refund |
| Don't like the flavour | Not eligible for return/exchange |
| Want to cancel before dispatch | Contact us within 1 hour. 2% gateway charge + 18% GST on gateway charge will be deducted. |
| Order already dispatched | Cannot be cancelled normally |
| COD order refused after dispatch | 25% upfront charge is non-refundable |
| Prepaid order refused after dispatch | ₹250/kg forward + ₹250/kg return charges applicable |
| Parcel visibly damaged/tampered | Refuse delivery and contact us immediately |
| Wrong product received | Contact us within 48 hours with required evidence |
| Product appears damaged | Contact us within 48 hours with required evidence |
| Product seal appears tampered | Do not break the seal; contact us immediately |
| Claim raised after 48 hours | Not eligible for consideration |
For cancellation, refund, return or exchange-related queries:
Vigourfuel
Email: care@vigourfuel.com
Customer Care: +91-9996014784
Please mention your Order ID whenever contacting us so that we can assist you quickly.
Important Reminder: Please inspect your package before accepting delivery, record a proper unboxing video, and report any issue within 48 hours of delivery.
Because Vigourfuel products are consumable products, these procedures help us protect the safety, hygiene and product integrity of every customer.
